When you contact us or place an order, we may collect the following personal data:
Full name and email address
Phone number (if provided)
Company or brand name
Project details and creative briefs
Payment information (processed securely by our payment provider — we do not store card numbers)
IP address and browser data collected automatically via cookies
2. How We Use Your Data
To deliver the services you have purchased
To communicate about your order and project
To send service-related updates and invoices
To improve our website and services
To comply with legal and tax obligations (Portuguese law)
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679:
Contract performance — processing necessary to deliver the service you ordered
Legal obligation — processing required by Portuguese tax and commercial law
Legitimate interest — improving our services and preventing fraud
Consent — for any marketing communications (you may withdraw at any time)
4. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described above. Financial and contractual records are kept for a minimum of 10 years as required by Portuguese law. Contact data is deleted within 2 years of your last interaction with us unless you consent to longer retention.
5. Your Rights
Under GDPR you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Object to or restrict processing
Data portability
Lodge a complaint with the Portuguese data protection authority (CNPD) at cnpd.pt
We use essential cookies to ensure the website functions correctly. Please see our Cookie Policy for full details.
7. Third-Party Services
We use the following third-party services which may process your data:
Payment processors — to securely handle transactions (subject to their own privacy policies)
Upwork — for freelance project management and client communication
Google Fonts — for website typography (loads font files from Google servers)
8. Contact
For any privacy-related questions or requests, contact our team at contact@vertexdigitalforge.com or by post at Praceta Diogo Evanter, 26, Amora, Portugal.